Frequently Asked Questions
When is your next shop update/how can I buy?
I typically restock my shop every 4–6 weeks. If there are no listings available in the shop, it means I am currently sold out.
Once I have enough work completely finished, I will announce the next restock date and time on Instagram and Facebook.
Newsletter subscribers will also receive an email a day or two before each update, so be sure to sign up if you'd like a reminder! The link to subscribe is at the bottom of this page.
If you don't see the subscription confirmation in your inbox, please check your spam folder. I only send emails when I have a restock or important shop updates to share, and I will never share your information.
How can I see what will be in your next update?
In the days leading up to a restock, I share sneak peeks of new pieces in posts and stories on Instagram and Facebook.
About 24 hours before the restock, I will also have previews available here on the website. This gives everyone plenty of time to look through the pieces, read the details, check sizes and fluid ounces, see pricing, and decide on favorites before the rush of the restock.
During the preview, everything will show as "Sold Out." Don't worry, this does not mean the pieces have already sold! They are simply in preview mode and will become available to purchase at the scheduled restock time.
How much are your pieces?
Sculpted mugs generally start around $225, with more detailed or fully decorated pieces ranging up to $350 or more.
Prices vary depending on the size, design, amount of sculpting, and time involved in creating each piece.
Occasionally, you may see pieces priced higher or lower, as well as discounted pieces with minor cosmetic imperfections such as exterior pinholes. Any imperfections will always be noted in the listing.
Prices are subject to change.
Can I place a custom order?
I do not currently accept custom orders or special requests. Occasionally, I may offer a limited pre-order option. I will announce on my social media pages if/when this is available.
When will my order ship?
I do my best to ship orders within 2–3 business days.
Once your order has shipped, you will receive an email with your tracking information.
Do you combine shipping on multiple orders?
Yes! If you place multiple orders during a restock, I will combine them whenever they can be safely packaged together.
Once everything is packed and weighed, I will refund any excess shipping charges when applicable.
Do you ship internationally?
At this time, I only ship within the United States and Canada.
My item arrived damaged! What should I do?
Please contact me the day your package arrives and include clear photos of the damaged item as well as the packaging.
I will take care of starting the shipping insurance claim and work with you on the refund process.
Do you accept wholesale orders?
No. My work is currently available through my own shop only.
Do you accept returns or exchanges?
Because each piece is handmade and one-of-a-kind, I do not accept returns or exchanges.
Please be sure to carefully review all photos, videos, measurements, and listing details before purchasing.
Can I cancel an order I just placed?
Orders may be canceled within 24 hours of purchase. After that time, orders may already be packed or prepared for shipment and cannot be canceled.
Are your pieces microwave and dishwasher safe?
Pieces with gold or crystals are NOT microwave safe. Please read each listings description for details on a specific piece.
I strongly recommend hand washing sculpted mugs. The dimensional details can be damaged if they are knocked against other items in a dishwasher, and repeated dishwasher use may eventually dull the glaze.
A little extra care will help keep your handmade piece looking beautiful for many years.
I tried to buy during a restock, but the piece I wanted sold almost immediately. How can I improve my chances?
First, thank you so much for trying! Some restocks can move very quickly, especially when there are only one or two pieces of a particular design.
Here are a few things that can make checkout easier:
• Create a shop account ahead of time so your information is ready to go: Account Sign Up
• Log in and be in the Shop a few minutes before the scheduled restock time.
• At the exact restock time, refresh the shop page to see the pieces become available.
• If you're hoping for more than one piece, I recommend checking out with your favorite first. An item in your cart is not reserved and can still be purchased by someone else who completes checkout first.
• A computer and a strong, reliable internet connection may also make checkout faster.
Occasionally, a large number of people accessing the shop at the same time can cause pages to load more slowly for some customers. Unfortunately, this is outside of my control.
If you miss a piece you loved, don't worry, I am always creating more. I know it can be disappointing when something sells before you can grab it, but there will always be more magical pieces coming.
Will you still make witch mugs and spooky designs after Halloween?
Absolutely! Witches, haunted houses, ravens, ghosts, and all things magical and spooky are some of my favorite things to create, so you'll find them in my work throughout the year, not just during Halloween season.
A little note about handmade work
I truly love creating these magical pieces for you, but each one takes a surprising amount of time to bring to life.
Every mug is created by hand, one at a time, and goes through multiple stages of sculpting, drying, firing, glazing, and finishing. Much of that process simply can't be rushed. From start to finish, a piece can take 6–8 weeks before it is completely finished.
I'm also a one-person studio, so there will always be a limit to how many pieces I can create for each restock. I'd rather take my time and continue making work I love than rush the process just to make more.
I know it can be disappointing when a favorite piece sells before you get to it, but there will always be more coming. Sometimes it just takes a little while for the right one to find its way to you.
Thank you so much for supporting my work and allowing me to continue doing what I love. It truly means more than you know.
If you have a question that hasn't been answered here, please feel free to reach out!